u9bet Privacy Policy

1 Data We Collect

When you register an account on u9bet, use our services, or interact with our platform in any way, we may collect a range of personal and technical data. The categories of data we collect are set out below, along with the specific data points within each category.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete that data immediately and close the associated account. If you believe a minor has registered on u9bet, please contact our support team at [email protected] without delay.

2 How We Use Your Data

u9bet processes your personal data for specific, defined purposes. We do not use your data in ways that are incompatible with the purposes stated at the time of collection. The following table summarises the lawful basis for each processing activity:

• Account creation and management: To set up your u9bet account, verify your identity, manage your preferences, and provide you with access to the platform's full range of services.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard. Financial data is used to process transactions, prevent payment fraud, and maintain accurate account balances.
• Identity verification (KYC): To comply with know-your-customer obligations, verify that players are of legal gambling age (18+), and prevent the use of the platform by ineligible individuals.
• Fraud prevention and security: To detect and investigate suspicious account activity, prevent bonus abuse, identify duplicate accounts, and protect the integrity of the platform for all players.
• Responsible gaming compliance: To monitor betting patterns for signs of problem gambling, apply self-exclusion restrictions, enforce deposit limits, and fulfil our duty of care to all players.
• Platform improvement: To analyse aggregate usage data and identify areas where the u9bet platform can be improved, personalised, or optimised for players in Bangladesh and the broader region.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Marketing communications (with consent): To send promotional offers, bonus notifications, and platform updates to players who have explicitly opted in to receive such communications. You may withdraw this consent at any time.

3 Data Sharing & Third Parties

u9bet does not sell, rent, or trade your personal data to any third party for commercial purposes. However, we do share certain data with carefully selected third-party service providers and partners who are necessary for the operation of the u9bet platform. All third parties with whom we share data are required to handle that data in accordance with applicable data protection standards and may only use it for the specific purposes for which it was shared.

The categories of third parties with whom u9bet may share your data are as follows:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum financial and identity data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC and document verification services receive copies of identity documents solely for the purpose of confirming player eligibility and age.
• Game software providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive anonymised or pseudonymised session data necessary to deliver their games on the u9bet platform. These providers do not receive your full identity data.
• Analytics and security providers: Fraud detection, cybersecurity, and platform analytics partners receive technical and behavioural data in aggregated or pseudonymised form to help identify threats and improve platform performance.
• Legal and regulatory authorities: Where required by applicable law, court order, or regulatory obligation, u9bet may disclose personal data to relevant government authorities or law enforcement agencies. In such cases, u9bet will disclose only the minimum data required and will notify the affected player where legally permitted to do so.

4 Cookies & Tracking

u9bet uses cookies and similar tracking technologies to ensure the platform functions correctly, to understand how players use the site, and to deliver a personalised experience. A cookie is a small text file placed on your device when you visit the u9bet website. Cookies do not contain executable code and cannot access other files on your device.

The following categories of cookies are used on the u9bet platform:

You can manage cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies, though disabling strictly necessary cookies may prevent you from logging in or using core platform features. Instructions for managing cookies in popular browsers (Chrome, Firefox, Safari, Edge) are available in your browser's help documentation. u9bet does not currently respond to browser "Do Not Track" signals, as no consistent industry standard for these signals has been adopted.

5 Data Retention & Storage

u9bet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply to the main categories of personal data we hold:

• Account and identity data: Retained for the lifetime of your account and for a minimum of 5 years following account closure, in compliance with anti-money laundering and financial record-keeping requirements.
• Transaction and financial records: Retained for a minimum of 7 years following each transaction date, in accordance with applicable financial regulations applicable to gaming platforms operating in the Bangladesh market.
• KYC verification documents: Retained for the duration of your account and for 5 years post-closure. Sensitive document images are stored in encrypted form with strict access controls limiting which staff members may view them.
• Betting and gaming records: Retained for 3 years for the purpose of dispute resolution, responsible gaming monitoring, and platform integrity auditing.
• Customer support communications: Retained for 2 years from the date of the last communication in a given support thread, unless the matter relates to an ongoing dispute or legal proceeding, in which case records are retained until the matter is fully resolved.
• Marketing consent records: Retained for the duration of your account and for 2 years following withdrawal of consent, as evidence of compliance with marketing consent obligations.

When personal data reaches the end of its applicable retention period and there is no ongoing legal, regulatory, or dispute-resolution reason to retain it, u9bet will securely delete or anonymise that data. Anonymised data — which can no longer be linked to an individual — may be retained indefinitely for aggregate analytics and platform improvement purposes.

6 Your Privacy Rights

As a u9bet player, you have a number of rights with respect to the personal data we hold about you. u9bet is committed to facilitating the exercise of these rights in a timely and transparent manner. All data rights requests will be acknowledged within 5 business days and resolved within 30 calendar days of receipt. Where a request is particularly complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

• Right of Access: You may request a complete copy of all personal data u9bet holds about you. This includes your registration data, transaction history, betting records, and any correspondence with our support team.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections such as name spelling or contact details can often be made directly through your account settings.
• Right to Erasure: You may request the deletion of your personal data. This right applies where data is no longer necessary for the purpose it was collected, where you withdraw consent and no other lawful basis applies, or where data has been unlawfully processed. Please note that erasure requests cannot override legal retention obligations — certain financial and identity records must be retained for defined periods regardless of erasure requests.
• Right to Restrict Processing: You may request that we pause the processing of your data while a correction request or objection is being assessed. During a processing restriction, we may continue to store your data but will not use it for any additional purpose.
• Right to Data Portability: You may request a copy of your personal data in a structured, machine-readable format (CSV or JSON) so that it can be transferred to another service provider if you wish.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time, with immediate effect. You may also object to processing based on legitimate interests, though such objections will be balanced against u9bet's operational requirements.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

7 Data Security Measures

u9bet takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures are reviewed and updated on a regular basis to reflect evolving security best practices and emerging threat landscapes.

• SSL/TLS Encryption: All communications between your browser or mobile device and the u9bet platform are encrypted using SSL/TLS protocols, ensuring that data cannot be intercepted in transit.
• Data-at-Rest Encryption: Sensitive data stored on u9bet servers — including passwords (stored as salted hashes), financial details, and identity documents — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within u9bet's systems is restricted on a strict need-to-know basis. Staff access rights are reviewed quarterly, and all access to sensitive data is logged and auditable.
• Two-Factor Authentication: u9bet supports SMS OTP-based two-factor authentication for all player accounts. Internal staff systems require mandatory multi-factor authentication.
• Security Audits: The u9bet platform undergoes regular independent security assessments, including penetration testing and vulnerability scanning, to identify and remediate potential weaknesses before they can be exploited.
• Incident Response: u9bet maintains a documented data breach incident response plan. In the event of a breach that poses a material risk to affected players, we will notify impacted individuals as promptly as reasonably possible, providing details of the nature of the breach and the steps we are taking in response.

While u9bet takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password, enabling two-factor authentication, and never sharing your login credentials with any other person. If you suspect that your u9bet account has been compromised, please contact support immediately via live chat or at [email protected].

8 Policy Updates & Contact

u9bet reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered players via the email address on file or through a prominent in-platform notification. The effective date at the top of this policy will be updated with each revision.

We encourage you to review this Privacy Policy periodically to remain informed about how u9bet collects, uses, and protects your personal data. Your continued use of the u9bet platform following notification of any update constitutes your acceptance of the revised policy. If you do not agree with the revised terms, you should cease using the platform and may request account closure through the support team.

Children's Privacy: The u9bet platform is strictly for adults aged 18 and above. We do not knowingly collect, process, or store personal data from individuals under the age of 18. If a parent or guardian becomes aware that their child has provided personal data to u9bet, they should contact us immediately. We will take prompt steps to delete any such data and close the associated account.

Links to Third-Party Content: The u9bet platform may contain references to game providers or payment partners. This Privacy Policy applies solely to data collected and processed by u9bet. Third-party services operate under their own privacy policies, which u9bet does not control and is not responsible for.

Governing Framework: This Privacy Policy is governed by applicable data protection principles recognised in u9bet's operating jurisdiction. By using the u9bet platform, players in Bangladesh and other supported regions agree that their data will be handled in accordance with the practices described in this policy.